Terms & Conditions

  • All our products (both physical and digital) can be sold to the list of countries shown below.
  • Our payment processor Stripe can only accept payments for products sold to customers in the following countries: Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Ireland, Italy, Japan, Latvia, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, and United States of America (Continental).
  • If you are a customer from a country other than those listed above and would like to buy our products, please get in touch with us to make alternate payment arrangements.
  • All our prices are listed in Canadian dollars. You will be billed in Canadian dollars.
  • We offer promotional discounts from time to time — please refer to the item details in the online store. These discounts are for designated products only and are only valid for the period indicated.
  • Tax calculations are based on the shipping address and not your billing address. GST/HST will be collected from Canadian customers. All others are exempt from Canadian taxes.
  • You pay shipping charges on physical products. It is your responsibility to pay any applicable customs duties, brokerage fees, and any other fees in the country in which these products are imported.
  • We accept credit cards for payment in our secure online store. We do not accept CODs.
  • We do not charge you any extra fees for processing credit card payments. Please note that holders of certain credit cards from the USA may be charged a cross-border transaction surcharge by your credit card company. Please note that these surcharges are applied directly by your financial institution, and not by us or our credit card processing gateways.
  • We respect your right to personal privacy — please refer to our Privacy Policy for details.
  • For information on our product shipments, please refer to our Shipping Policy below.
  • For information on product returns, please refer to our Return Policy below.

Shipping Policy

  • All our physical products can be shipped to the list of countries shown in the Terms & Conditions above.
  • A download link will be provided for digital products after the payment transaction has been completed.
  • We use Canada Post for all our physical product shipments. For your convenience, we charge a flat shipping rate (this does not include GST/HST). All shipping rates are shown in the table below ― see Shipping Rates.
  • The standard shipping time within Canada and to the continental USA is generally 3 – 7 business days. Shipping to international destinations can take 5 – 18 business days. However, shipments may be delayed due to customs, brokerage, or other reasons.
  • Our shopping cart does not support shipping to multiple addresses. However, if you wish to send products as gifts to more than one address, please get in touch with us to make suitable arrangements.
  • All orders are processed and shipped the next business day after the payment transaction is completed.
  • Tracking & Delivery:
    • Ship book (qty 1): Canada/Continental USA/International: no tracking, delivery confirmation
    • Ship book (qty 5): Canada: with tracking, delivery confirmation; Continental USA: no tracking, delivery confirmation; International: no tracking, delivery confirmation
    • Ship book (qty 10): Canada/Continental USA/International: with tracking, delivery confirmation

Shipping Rates

  • The rates shown below do not include shipping insurance or tracking.
  • We do not charge you any extra handling fees.
  • All items are shipped from Canada by Canada Post.
Shipping DestinationItem QuantityFlat Shipping Rate
Within Canada1CAD$10.00
2 – 5CAD$30.00
6 – 10CAD$40.00
Continental USA1CAD$15.00
2 – 5CAD$30.00
6 – 10CAD$50.00
All other countries listed in the Terms & Conditions1CAD$25.00
2 – 5CAD$85.00
6 – 10CAD$165.00

Return and Refund Policies

  • We do not offer refunds on any digital downloads.
  • You may return physical products for a full refund within 30 days for any reason. Items must be in original condition. Please get in touch with us to arrange an exchange or refund.
  • We will notify you of your refund by e-mail after we have received and processed the returned item. You can expect a refund within 7 business days after we receive your return. The refund will be in the same form as the original method of payment.
  • We are not responsible for lost or misdirected returns.
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